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Assessing the self-service technology usage of Y-Generation in airline services

dc.contributor.authorGüreş, Nuriye
dc.contributor.authorİnan, Hilal
dc.contributor.authorArslan, Seda
dc.date.accessioned12.07.201910:50:10
dc.date.accessioned2019-07-12T22:06:07Z
dc.date.available12.07.201910:50:10
dc.date.available2019-07-12T22:06:07Z
dc.date.issued2018
dc.identifier.citationGures, N., Inan, H., Arslan, S. (2018). Assessing the self-service technology usage of Y-Generation in airline services. Journal of Air Transport Management, 71, pp. 215-219. https://doi.org/10.1016/j.jairtraman.2018.04.008en_US
dc.identifier.issn0969-6997
dc.identifier.issn1873-2089
dc.identifier.urihttps://doi.org/10.1016/j.jairtraman.2018.04.008
dc.identifier.urihttps://hdl.handle.net/20.500.12508/644
dc.description20th World Conference of the Air-Transport-Research-Society (ATRS)en_US
dc.descriptionWOS: 000441652400022en_US
dc.description.abstractMany airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation passengers who use the new technologies intensively. In this survey, questionnaries were applied to the participants both online and face to face in various airports in Turkey. According to the analysis results, it was revealed that Y-Generation passengers have given preference to SST usage and experienced SST heavily during the pre-flight services. In addition, it was found that functionality, enjoyment and speed level of SST are important factors effecting Y-Generations' actual usage of SST.en_US
dc.description.sponsorshipAir Transport Res Socen_US
dc.language.isoengen_US
dc.publisherElsevieren_US
dc.relation.isversionof10.1016/j.jairtraman.2018.04.008en_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectAirline marketingen_US
dc.subjectSelf-service technologies (SST)en_US
dc.subjectY-Generationen_US
dc.subjectAirline passengersen_US
dc.subject.classificationTransportationen_US
dc.subject.classificationSelf-Service Technology | Customer Participation | Citizenship Behavioren_US
dc.subject.otherCheck-in servicesen_US
dc.subject.otherAdoptionen_US
dc.subject.otherAirporten_US
dc.subject.otherCustomeren_US
dc.subject.otherKiosksen_US
dc.subject.otherSatisfactionen_US
dc.subject.otherAcceptanceen_US
dc.subject.otherEncountersen_US
dc.subject.otherPassengersen_US
dc.subject.otherReadinessen_US
dc.subject.otherAirline industryen_US
dc.subject.otherMarketingen_US
dc.subject.otherQuestionnaire surveyen_US
dc.subject.otherService sectoren_US
dc.subject.otherTechnology adoptionen_US
dc.subject.otherTransportation technologyen_US
dc.subject.otherTurkeyen_US
dc.titleAssessing the self-service technology usage of Y-Generation in airline servicesen_US
dc.typearticleen_US
dc.relation.journalJournal of Air Transport Managementen_US
dc.contributor.departmentHavacılık ve Uzay Bilimleri Fakültesi -- Havacılık Yönetimi Bölümüen_US
dc.identifier.volume71en_US
dc.identifier.startpage215en_US
dc.identifier.endpage219en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.contributor.isteauthorGüreş, Nuriyeen_US
dc.contributor.isteauthorArslan, Sedaen_US
dc.relation.indexWeb of Science - Scopusen_US
dc.relation.indexWeb of Science Core Collection - Social Sciences Citation Index- Scienceen_US
dc.relation.indexWeb of Science Core Collection - Social Science & Humanitiesen_US


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